(License No. 51400724) LIQP770016550, 90 Chalk Hill Rd. Mclaren Vale SA 5171

100% Money-Back Guarantee

Exactly what it sounds like... We guarantee every bottle. If a wine doesn't live up to your expectations, just call us on 1300 712 870 or email us at customerservice@virginwines.com.au. You'll be refunded in full. No problem.

Shipping

Written on our legal pads, stone tablets, etc:
Federal Law states that you must be at least 18 years old to order and receive wine. When you place an order you will be asked to confirm that you are at least 18 years old. At time of delivery someone 18 years or older must be present during normal business hours to sign for the package.
We currently deliver to all States and Territories of Australia. Licensed retailers only accept orders from adults at least 18 years old.

Before you place your order...
You'll want to make sure someone over 18 will be home during normal business hours at your shipping address. If that can't happen, we recommend having your order shipped to your business address to ensure fast, interruption-free delivery.Please allow 3 - 10 business days for delivery.

We currently deliver to all States and Territories of Australia. Licensed retailers only accept orders from adults at least 18 years old. However Virgin Wines will not deliver wine under any circumstances to any of the following Dry Area Locations: Aurukun: 4871, Bamaga: 4876, Cherbourg: 4605, Doomadgee: 4830, Hope Vale: 4895, Injinoo: 4876, Kowanyama: 4871, Lockhart: 4871, Mapoon: 4874, Mornington Island: 4871, Napranum: 4874, New Mapoon: 4876, Palm Island: 4816, Pormpuraaw: 4871, Seisia: 4876, Umagico: 4876, Woorabinda: 4713, Wujal Wujal: 4895 and Yarrabah: 4871

Substitutions

We specialise in boutique wines. As in, big-flavoured wines made in teeny tiny quantities — sometimes just a few barrels.

We choose to buy these wines simply because they taste better than mass-produced brands. They're made by winemakers who really care, and it shows. However, with this focus on quality, we're also taking the chance that we'll run out of the wines we write to you about. And occasionally, we do. Luckily, this can be a great opportunity to explore something new.

If we do run out, rest assured we've got your back.

We will choose another handcrafted wine of equal or greater value. It will be as close as possible in style to the wine offered. And, we'll make sure it comes from an equally passionate winemaker. Chances are you'll simply discover a new favourite (or at least customers frequently tell us that's the case).

Remember, with our 100% money back guarantee, there's no risk. If you're unimpressed with a wine, just let us know.

Returns

Virgin Wines is 100% committed to your satisfaction. Come across a broken bottle or other delivery problem? Give us a call at 1300 712 870 within 60 days following the expected delivery date. (Please note: we are not responsible for any shipping problems after this 60-day period). We promise we'll always work as fast as we can to resolve any problems as quickly as possible.

Vouchers

If you have a voucher to redeem against the purchase of wine, the following terms and conditions apply, and you agree to be bound by these terms and conditions:

1. Promotional vouchers can only be used on orders of eligible 12 bottle cases. The conditions of use are as stated below, unless otherwise stated explicitly on the voucher itself.
2. You must be over 18 to buy alcohol.
3. Vouchers are non-transferable, may not be sold at auction and have no cash alternative.
4. $80/$100 Virgin Wines Voucher:
1. This voucher is for first time customers only and can only be used once.
2. This voucher can only be used on orders with a minimum basket value of $179.99 (excluding shipping).

Where a voucher is used in breach of the above conditions, Virgin Wines reserves the right to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to recover the goods as it deems appropriate. A charge may be made to cover the cost of recovery of the goods.

Wine Plans

The Discovery Club is a "wine plan" as such... only better than the ones you already know!

As part of the Discovery Club, you will receive a case of wine carefully selected by us from various countries/regions/styles approximately every 12 weeks and at Christmas.

When you sign up to the Virgin Wines Discovery Club, we will only charge you for that particular case plus shipping (Prices: Melbourne, Sydney, Brisbane, Adelaide, ACT and Newcastle to Wollongong is $9.99 per case. Delivery is $12.99 per case to country NSW and country Victoria. Deliveries to Queensland, SA country, Perth, WA country, Tasmania and the Northern Territory cost $14.99 per case). We will notify you via email approximately 2 weeks prior to shipment that your next case is ready for despatch, including the case contents and price. All future Discovery Club cases will be $149.99 (plus shipping).

To skip or cancel any suggested case at any time phone our friendly customer service team on 1300 712 870. If we don't hear from you by the respond date stated in your notification email, we will deliver the case of wine to the delivery address we have on record and charge your credit card the notified price of the wine plus delivery.

There is no obligation whatsoever. Should you wish to cancel your Discovery Club membership, call us on 1300 712 870. You consent to us holding and using your credit card or other card details under this section for the purpose of obtaining payment for each case of wine whilst you are part of the Discovery Club.

Each year you will be offered a special Christmas holiday shipment. You will be notified in advance of this special shipment and its seasonal price. There is absolutely no commitment to accept this seasonal case.

Velocity Frequent Flyer Points

Velocity Frequent Flyer Points are earned on the cost of wine only (excluding shipping costs). Velocity is owned and operated by Velocity Rewards Pty Ltd as trustee of the Loyalty Trust. To earn and redeem Velocity Frequent Flyer Points you must be a Velocity Member. Velocity Membership and Frequent Flyer Points earn and redemption are subject to the Member Terms and Conditions, available at virginaustralia.com/velocity, as amended from time to time.

Wine Advice

Online. Just so we can be sure you're able to find everything you're looking for on our site, here are the different ways you can search our online cellar:

1. By entering your search term directly into the Search box.
2. By selecting from the menu options on the left hand side of the screen.
3. By entering the product code for the wine you're seeking into the search box.

Talk to us. Our team would like nothing more than to chat with you about wine. They're happy to offer personal recommendations, if you want 'em. 1300 712 870 is the number to call.

Email us. Want a dash of expert advice in an email instead? Contact us at customerservice@virginwines.com.au. We'll write back with advice and recommendations about wines that may be up your alley.

Breakfast with Branson - Winners

Thank you to everyone who entered, congratulations to all our winners.

Brisbane: Angie Takanami, Lorraine James, Shannen Croghan, Fran Yorke, Melissa Bennett

Adelaide: Jane Hinchey, Damien Tridente, Claire Smith, Michael Hogan, Leanne Kuss

We hate to get serious, but when it comes to your privacy we get a little protective!

Virgin Wines is a member of the Australian Direct Marketing Association (ADMA) and proudly abides by a strict Code of Practice regarding the handling of your personal details and is committed to acting fairly and honestly in all customer transactions.

Data collected is handled securely and with proper regard for privacy. The collection and use of customer information allows your orders to be processed and delivered to you. It is also used to provide you with marketing and other information about Virgin Wines and its related products and services. We are therefore required to maintain the name, postal and email addresses, telephone number, payment and order processing information of customers when they order from us.

We may occasionally collect information from our customers for general research about your interests and attitudes towards our products and services. This information will only be used by Virgin Wines to ensure we are providing customers with high-level services. We do ask customers to provide us with email addresses. We will only ever use your email address so that we can contact you about your order or answer a query, and to send you special offers you might find worthwhile. If you would rather not receive this information, you can contact us and let us know.

In addition, Virgin Wines will use information about you to make offers based on your wine preferences.

Any personal information that you give us is private, and we take that pretty seriously. We will not release personal information to persons or entities without your explicit consent. Exceptions to this are: that we may from time to time share customer contact details with trustworthy third parties who will always be reputable companies that have interesting products and services they wish to promote to you; where we are required by law to disclose certain information; and if you have ordered a product from us that requires personalisation, or delivery to you by an external company.

Please note any agents or contractors of Virgin Wines who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Statement. They will not use any information for any other purpose than to carry out the services they are performing on behalf of Virgin Wines.

As a part of the National Privacy Principles, customers can advise any time if they do not wish to receive information from reputable companies, or if they no longer wish to receive product information from Virgin Wines.

Customers can advise us of either of the above by contacting our customer service team on 1300 712 870, by fax on 1300 764 928, or by emailing customerservice@virginwines.com.au. If a customer advises us that they no longer wish to receive product information from Virgin Wines, we will ensure their name is never passed to any other companies. Customers can access their personal information at anytime by contacting Virgin Wines via the above channels and verifying their identity.

Virgin Wines will take responsible steps to ensure that all information we collect, use or disclose is accurate, up to date and is either stored or destroyed in a secured environment accessed only by authorised persons.

Just in case you weren’t convinced, we also use SSL (Secure Socket Layers) software. It's the safest way to send information over the Internet. Additionally, your credit card information is encrypted, and only the last 4 digits are displayed in the order confirmation.

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© Virgin Wines 2013 - all rights reserved (Licence 514 00724). LIQP770016550. | Tel: 1300 712 870 |
Wine People Pty Ltd trading as Virgin Wines, 90 Chalk Hill Rd McLaren Vale SA 5171