Wine Plans - FAQ - Virgin Wines

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Wine Plans

When will my next Wine Plan shipment arrive?

We will reserve a Wine Plan case for you approximately every 12 weeks and at Christmas. You will be able to preview your next case before it is shipped. Please refer to the Delivery section of FAQ’s for more information.

Is there a membership fee to belong to a Wine Plan?

There is NO membership fee to join, and we offer a 100% money-back guarantee. So, if you're not completely satisfied, you can cancel at any time.

What will I pay? How much will I save?

Because we buy direct, we can offer you boutique wines, without the boutique price. Your special introductory case price is for your first case. Future Experts' Choice Dozen deliveries (including reds-only and whites-only options) will be $209.99 plus delivery. The European Classics Club will be $209.99 plus delivery, the Big Reds Club will be $229.99 plus delivery and the Connoisseur Series will be $279.99 plus delivery. Save at least 25% on all future cases.

What is Subscribe and Save?

Save time and money buying the wines you love with Subscribe & Save by joining one of our amazing Wine Plans- there’s something for everyone. Whether you're after big juicy reds or fresh and vibrant whites, we’ll make sure you save on your favourite Wine Plans every time.

If I like a wine I received in my Wine Plan, can I order more?

Of course, go online or call us. Just keep in mind that many of our limited-quantity, small-estate wines sell out quickly. If that happens, our customer service team can definitely help you select a wine you're likely to enjoy just as much.

What if I'm on holiday when my next case is supposed to arrive? Or, if I have too much wine?

No problem. There is no commitment. You can delay your next delivery. Simply go to your account online to choose a date that suits you best or call us or email us.

One of the wines in my upcoming case doesn't appeal. Can I switch wines?

Of course! You can change any number of wines within your case. Just give us a call or email us. Our wine advisors will help you choose something else.

Do I have to accept every Wine Plan case offered?

You are in complete control of your Wine Plan – it’s all about flexibility. If you’re going to be away or are still stocked up for example, you can move your delivery date. If the change is temporary, just remember to change it back for your next delivery. Simply login to your account online to see your options.

How do I cancel my quarterly Wine Plan deliveries

Just call us at 1300 712 870 and our Customer Service Team will be happy to help you.

How do I manage my Wine Plan deliveries?

To manage your quarterly wine plan case preferences (including shipping address), Log In to your account and select the Wine Plans link then click the Manage My Wine Plan button.

You can preview the wines in your upcoming shipment, make changes to the type of case you will receive (e.g. change from a mixed selection to all-reds) and see your estimated shipment date. Please note, this is the date your wines leave our warehouse, not your estimated delivery date.

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