Protecting your privacy is our top security concern.
Virgin Wines Pty Ltd (ABN: 41 105 657 154) (Virgin Wines) and Virgin Wines are both members of the UK based Direct Wines Ltd.
Virgin Wines, operating in Australia, is committed to protecting your privacy and we are bound by the Privacy Act 1988 (Cth) and comply with our obligations under the Australian Privacy Principles (APPs).
This policy applies equally to Wine People and Laithwaite's Wine (collectively, Virgin Wines, we, us, our) in respect of each company's operations. The policy explains how Virgin Wines collect and handle your personal information.
How do we collect information?
Personal information is any information about you, from which you can be identified. We collect your personal information when you contact us to make an enquiry, sign up for email offers, become a member, place an order to purchase from us and otherwise use our services.
Personal information we collect about you might include your name, date of birth, postal address, email address, telephone number and payment and order processing information. We may collect additional personal information from you from time to time.
Where we can, we will collect this information directly from you, for example, when you complete one of our forms, or provide us with your details over the phone.
If we receive information about you indirectly from a third party, we will take steps to make sure it is clear that you have consented to us receiving your information in that way.
How do we use this information?
Virgin Wines may use your personal information for the purposes of:
Any personal information that you give us is private. We will not disclose personal information to persons or entities without your consent with some limited exceptions.
Virgin Wines is part of the Laithwaite's Wine Group global network based in the UK and we exchange information, including personal information, within our network companies.
We use a range of third party service providers to help us deliver our goods and services to you including warehousing and fulfilment, mailing, IT, web hosting, data storage, payment processing, back-up and data analysis services. Some of our third party service providers may also be located overseas in various countries (including the United Kingdom and USA).
As well we may be required by law to disclose certain information from time to time. We may from time to time share customer contact details with trustworthy third parties who will always be reputable companies that have interesting products and services they wish to promote to you.
Where we disclose personal information to our strategic partners and our service providers, we require them to have appropriate controls to protect your personal information. They can only use your personal information for authorised purposes.
By providing us with your personal information, you consent to us using and disclosing it for the purposes described above, and in accordance with this policy.
You do not have to give us all of the information we ask you to provide. However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with the services or information you request.
If you no longer wish to receive information from us about our services and products, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving any other communications from us, you can contact us.
How do we protect personal information?
Information collected is handled securely and with proper regard for privacy.
Your information will be stored both electronically and in hard copy. Electronic data is stored on secure databases operated by third party service providers and some hard copy files are held at our secured offices.
Virgin Wines takes the security of your personal information very seriously, and we implement a range of measure to protect your information from loss, misuse, interference and unauthorised access, modification and disclosure.
All information (including credit card details) is sent and received using the latest in secure e-commerce software. We will continue to use new security protocols and software as they become available.
Any third party agents or contractors of Virgin Wines who have access to personal information are required to protect this information in a manner that is consistent with our Policy, including in relation to security. They must not use any information for any other purpose than to carry out the services they are performing on behalf of Virgin Wines.
Access to your information
You have a right to access the personal information that we hold about you.
It is important to us that the information we hold about you is up-to-date, accurate and complete, and we will try to confirm your details through our communications with you. If any of your details change, please notify us as soon as you can. If you believe we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to correct it, or delete it altogether.
If you would like to access your personal information, or request us to update, correct or delete it, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse access in exceptional circumstances, and if this is the case, we will advise you of our reasons for doing so.
If you require a hard copy of your personal information we may charge an administration fee.
If you have a complaint about how your personal information is being handled or you believe that Virgin Wines has breached the APPs or the IPPs, you can contact us.
We take your complaints seriously. We will attempt to resolve your issue quickly and fairly.
If we cannot resolve your complaint to a satisfactory standard, you are entitled to lodge your complaint in the Office of the Australian Information Commissioner: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.
If you have any questions or complaints about how we handle your personal information, or if you would like to request access to your personal information, please contact our Privacy Officer:
Post: Virgin Wines - Privacy, PO Box 665, Strawberry Hills NSW 2012
Phone: 1300 712 870
Fax: 1300 764 928-----------------------------
Last Updated: 7 September 2016
Wine People Pty Ltd (ABN: 41 105 657 154) (Virgin Wines), whose registered office is 10-14 Waterloo Street, Surry Hills NSW 2010 is a member of the UK based Direct Wines Ltd.
These Terms and Conditions apply to Laithwaite's Wine (collectively, Virgin Wines, we, us, our) in respect of each company's operations.
Please read these Terms and Conditions carefully before purchasing products from us and print and keep a copy of them for your reference. We may change the content of the Sites from time to time, including the Terms and Conditions. By using the Sites (by whatever means or device) you agree that you have read, understood and accept these Terms and Conditions (as amended from time to time). If you do not agree to be bound by these Terms and Conditions, you may not place an order with us.
1. Contract creation
The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the dispatch to you of the product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the “Cancellations, Replacements and Refunds” section below. A contract is not formed at the point in time that payment has been taken from you by Virgin Wines nor at the point when you receive an email from Virgin Wines acknowledging receipt of your order.
Virgin Wines’s non-acceptance of an order may be a result of one of the following:
All prices are quoted in Australian Dollars on Australian Sites and may be per bottle or per case, as marked. Unless indicated otherwise, the prices include GST. Any delivery charges are additional, unless otherwise specified. Virgin Wines accepts Visa, Mastercard, American Express and cheques.
Although we endeavour to ensure that all pricing information on our Sites is accurate, occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before dispatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.
Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the non-discounted prices for the constituent wines. We reserve the right to alter prices and delivery charges without notice in the event of major currency fluctuations, changes in the rate of GST or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.
All products and services are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we have to substitute wines for another vintage or an alternative wine of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost.
We deliver to most addresses in Australia. For further details of the prices and timeframes for delivery please go to the Delivery page of our website. We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.
Our deliveries are made by third party carriers. If you are not at home when your delivery arrives and do not give specific delivery instructions, the delivery driver will leave a card indicating that they were unable to deliver your wine, with details on how to go about receiving your missed case. A reminder card will be sent to you after five days. Cases not collected within 14 days of the initial attempted delivery will be returned to us and a Virgin Wines Customer Service representative will contact you to arrange further delivery.
You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.
5. Virgin Wines Unlimited Membership
This clause applies to Virgin Wines’s Unlimited Membership (Unlimited Membership). By paying one flat annual membership fee, the Unlimited Membership gives you fast and unlimited delivery on all 12 or more bottle purchases (including wine plans) for 12 months, to up to 4 different delivery addresses.
Membership is only available to customers aged 18 years or older and is not available for corporate customers. You must also have an account with Virgin Wines to sign up for and use our Unlimited Membership.
Please note that the placing of an order for an Unlimited Membership does not constitute a contract. Your Unlimited Membership contract will only come into existence once we have written to you to confirm acceptance of your membership. This contract is between you and us. Nobody else has any rights under these Terms and Conditions or any rights to enforce these Terms and Conditions, and you may not transfer the rights, benefits or obligations under your Unlimited Membership to another person unless we agree to this in writing.
At the end of each year of your Unlimited Membership, we will automatically renew your Unlimited Membership for another year. We will remind you of this before the expiry of your Unlimited Membership year and you can notify us at any time that you do not want such renewal to happen by contacting our Customer Services team using one of the methods in the “Contact Us” section below. Unless you notify us otherwise, you authorise us to collect the annual membership fee (as notified to you in our renewal reminder) from the credit card registered with your account on expiry of each membership year.
We may terminate your Unlimited Membership or decide not to automatically renew it, with immediate effect and without notice to you if:
If we terminate your Unlimited Membership for any of the above reasons, we will retain the price paid for your membership as compensation.
We may also decide to not automatically renew your Unlimited Membership by giving you at least 1 month notice in writing prior to the end of your current membership year if we cease offering membership to our customers.
We may make changes to the Unlimited Membership from time-to-time. If these affect you we will notify you in advance.
6. Wine Plans
This clause applies to Wine Plans. Wine Plans offer a convenient and regular delivery of wine.
We will notify you of specific case details and when you can expect your credit card to be charged prior to each delivery. The credit card that you used to pay for the introductory case will be charged for all future Wine Plan cases. Your case will be delivered to the address we have on record for you and it's your responsibility to ensure that the contact details we hold on record for you (address and email address) are up-to-date.
There is no obligation to take further cases - you can miss a case or cancel your Wine Plan at any time.
If you want to make any changes you can:
If we don't hear from you by the date stated in our notification, we will dispatch a case to you and charge your credit card as agreed. If you have received a case and do not wish to retain it, you can cancel it in accordance with the instructions set out in the "Cancellations, Replacements and Refunds" section below.
We may make changes to your Wine Plan from time-to-time. If these affect you we will notify you in advance.
7. Cancellations, Replacements and Refunds
If you buy any of our wines and it is faulty or you don't like a bottle, please see our Quality Guarantee section below.
If you change your mind about some or all of your order, you may also cancel your order up to and including 14 calendar days after the day on which you receive your order and we will arrange to collect (free of charge) the unwanted products and reimburse the appropriate sum paid including delivery costs within 14 calendar days after the day on which you tell us that you wish to cancel.
However, if you handle the goods whilst they are in your possession in a way which would not be permitted in a shop (for example, by opening a bottle of wine or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.
Please let us know if you wish to cancel an order by contacting our Customer Services team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it.
All refunds given will be made by the same payment method you originally used to make payment.
8. Quality Guarantee
As we're so confident about all of our wines we are happy to replace or refund any bottles of wines which are faulty or that you don't enjoy, subject to the following conditions:
If you don't enjoy any of the wines or suspect that they may be faulty please contact our Customer Services team using one of the methods in the “Contact Us” section below and one of our wine advisers will be more than happy to assist.
This Quality Guarantee is in addition to, and does not affect, your legal rights in respect of any of our products or services (for example, if any of our products are not of satisfactory quality). In particular, we are under a legal duty to supply goods that are in conformity with this contract. You have certain legal remedies if we breach these rights. To exercise your legal rights, please contact our Customer Services team using one of the methods in the “Contact Us” section below.
All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We continuously monitor and implement new security protocols and software as they become available. If you have any questions about any aspect of site security please contact our Customer Services team using one of the methods in the “Contact Us” section below.
From time to time we may offer free delivery on selected products or purchase quantities. All such offers are governed by the advertised terms and conditions accompanying each offer.
Unless otherwise stated, promotional (promo) or coupon codes are non-transferable, cannot be used in conjunction with another offer, may not be sold at auction and have no cash alternative. Promo or coupon codes are for single use only and may only be redeemed once per household and credit card. Terms and conditions accompanying the specific promo or coupon code may apply. Where a promo or coupon codes is used in breach of the above conditions we reserve the right to refuse to supply wines to you or to make a charge equivalent to the value of the promo or coupon codes against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the products.
We reserve the right to terminate a promotion, cancel a promo or coupon code or alter its terms and conditions at any time without notice.
11. Virgin Velocity Frequent Flyer Membership
You can earn Virgin Velocity Frequent Flyer Membership Points by shopping with Virgin Wines. To receive three Velocity Frequent Flyer Points per dollar spent, quote your Virgin Velocity Frequent Flyer Membership number when placing your order. You must be a Virgin Wines account holder and a Virgin Velocity Frequent Flyer member to earn points.
Wines purchased from us are for the customer's own use only (which may include their use as gifts for third parties). Wines may not be re-sold or otherwise used for commercial purposes.
If you are a corporate partner or would like to hear about corporate partner opportunities, please contact us on email@example.com
13. Age Restrictions
It is against the law for any person under the age of 18 to buy, or attempt to buy alcohol or for any person over the age of 18 to buy or attempt to buy alcohol for any person under the age of 18. Virgin Wines is committed to upholding its legal and social obligations as a retailer of alcohol. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
We will validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driver licence number (or other evidence) in order to proceed with the order.
14. Fraud and Crime Prevention
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
15. Intellectual Property Rights
In these Terms and Conditions, Intellectual Property means statutory and other proprietary rights in respect of trademarks, patents, circuit layouts, copyright, confidential information and all other rights with respect to intellectual property as defined in Article 2 of the Convention establishing the World Intellectual Property Organisation of July 1967.
All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks and any other present and future Intellectual Property rights and rights in the nature of Intellectual Property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms and Conditions shall be construed as an assignment to you of any such Intellectual Property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of the Sites, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.
16. Privacy and data protection
17. Risks, warnings and storage conditions
You should be aware of the following inherent risks and warnings in respect of our products:
18. Limitation of Liability
We have taken all reasonable care in the preparation of the content of our Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, its accuracy or any views or comments made).
You warrant and represent that you have not relied on any term, undertaking, inducement or representation made by, or on behalf of, Virgin Wines which has not been expressly stated in these Terms and Conditions.
Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Nothing in these Terms and Conditions excludes or limits Virgin Wines’s liability that may not be lawfully excluded or limited by applicable law. Accordingly, only the limitations that are lawful in your jurisdiction apply to you and Laithwaite's Wine People’s liability is limited to the maximum extent permitted by law.
Virgin Wines excludes, to the maximum extent permitted by law, all (direct and indirect) or consequential liability that may arise as a result of the supply of specific goods and services under these Terms and Conditions arising under any theory of liability, including negligence.
Virgin Wines will not be liable to you or to any third party for any loss, damage or costs which arise in contract, tort (including negligence), under any statute or otherwise as a result of:
Virgin Wines excludes, to the maximum extent permitted by law all implied rights, remedies, guarantees, conditions and warranties of or in favour of you or a third party in respect of the supply of specific goods and services under these Terms and Conditions and in particular, if any term, condition or warranty is implied into these Terms and Conditions and cannot be excluded, then warranty will be limited as determined by Virgin Wines in its sole discretion to:
Virgin Wines limits its aggregate liability under or in connection to the supply of specific goods and services under these Terms and Conditions to the GST exclusive aggregate price paid by you for the specific goods or services that gave rise to the liability. Our liability for any losses, damage or costs you suffer as a result of us failing to comply with these Terms and Conditions is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. Virgin Wines is not responsible for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any event which is outside of our control (for example, an act of God, governmental act, war, fire, adverse weather conditions including snow, flood or storm, explosion or civil commotion, failure of a third party (other than our sub-contractors) or in information technology or telecommunications services, or industrial action). In the event of a significant delay or failure, we will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are unhappy with a delay which affects your order, you may cancel the order and receive a refund for any products you have paid for but not received by contacting us. If you subsequently receive your order after cancelling it and getting a refund, you must let us know and allow us to collect the products you have received.
You must indemnify Virgin Wines against any claims, complaints or liabilities of any nature arising out of or in connection with your breach of these Terms and Conditions or any negligence, reckless or wilful act or omission by you or any person you are responsible for with respect to any non-compliance with laws and regulation or the violation of the rights of any third party.
20. Contact us
If you have any questions regarding orders or any general enquiries please do let us know by:
Post: Wine People Customer Service, PO Box 665, Strawberry Hills NSW 2012
Phone: 1300 712 870
We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the website. By continuing to use the Sites or purchasing products from us, you agree to be bound by the Terms and Conditions and any updates and amendments.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia and the parties submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia.
If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, that part is taken to be deleted from the Terms and Conditions and will not affect enforceability of the remaining provisions.
The failure or neglect by Virgin Wines to enforce any of its rights under these Terms and Conditions will not be deemed to be a waiver of those rights.
We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms and Conditions. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms and Conditions without our prior written consent.
Last Updated: 7 September 2016
Order today and you'll receive 12 jaw-dropping wines for just $107.88 delivered FREE!
You'll enjoy a brilliant selection of boutique wines at everyday prices, including succulent reds and crisp whites from around Australia and the world. You'll sip juicy Pinot Noir, rich, full bodied Shiraz, aromatic Sauvignon Blanc and plenty more, each one handmade by talented producers.
For a limited time only we're offering you a special introductory case, complete with full tasting notes about each and every wine to enhance your wine experience - all for just $8.99 a bottle!
Plus, receive exclusive membership to our Discovery Club. It's totally flexible and gives you your very own personal Wine Advisor. You take the wines you want, when you want and are completely covered by our 100% money-back guarantee.
Don't forget, for every dollar you spend with Virgin Wines Australia, you will receive 3 Velocity Points (excludes shipping costs).
12 DELICIOUS WINES FOR $8.99 PER BOTTLE - DELIVERED FREE!
Sip succulent reds and mouthwatering whites from around the world, each one handcrafted and exclusive to Virgin Wines. Simply choose the case you want (reds, whites or a mix) and we’ll include helpful tasting notes to enhance your wine experience... You pay just $8.99 a bottle!Here's what you'll enjoy:
Enjoy 12 Great Wines all for $8.99 per bottle
An exclusive offer for Virgin Wines, try our introductory case for just $107.88. Normally $216.88
Best of all today’s delivery is on us!
FREE Tasting Notes
Get information on winemakers, grapes and regions – plus serving advice and food-matching tips.
Earn Velocity Points
You’ll receive 3 Velocity Points per every dollar you spend with Virgin Wines Australia (excludes shipping costs).
A Dazzling New Selection Every 12 Weeks and at Christmas
We select a Discovery Club case for you every 12 weeks and at Christmas. Our best finds for the season. Wines for sunshine in summer and in winter the opposite. Common sense really. View Benefits enjoyed by members of The Club. You'll pay just $149.99 (plus shipping) Click here to see delivery charges. We'll give you a heads-up when your case is ready. Accept it, change the wines, delay delivery or skip altogether. It's up to you. If you take an all-reds introductory case, we'll reserve you future all-reds cases (and so on). Change your preference anytime.
100% Money-Back Guarantee
If you don’t like any of our wines, you get a refund. True Story.
We select a Discovery Club case for you every 12 weeks and at Christmas. Our best finds for the season. Wines for sunshine in summer and in winter the opposite. Common sense really.
You'll pay just $149.99 (plus shipping) Click here to see delivery charges. We'll give you a heads-up when your case is ready. Accept it, change the wines, delay delivery or skip altogether. It's up to you.
If you take an all-reds introductory case, we'll reserve you future all-reds cases (and so on).
Change your preference anytime.
To earn and redeem Velocity Points, you must be a Velocity Member. Velocity Membership and Points earn and redemption are subject to the Member Terms and Conditions, available at velocityfrequentflyer.com, as amended from time to time.
Terms and conditions
Just as you expected, terms and conditions apply to this voucher:Half price offer and free delivery applies to introductory case only – worth $216.88, reduced to $107.88. One promotional case per household. Future Discovery Club case will be $149.99 (plus shipping). We select a Discovery Club case for you every 12 weeks and Christmas. Offer available while stocks last. If you're already a Discovery Club member, you can't use this offer. This offer can not be used in conjunction with any other offer. Orders will not be accepted from (nor will wine be delivered to) anyone under the age of 18 years. Most orders are fulfilled within a week but please allow up to 14 days. Delivery to outlying areas will be to the agent's nearest depot. Unfortunately due to rising postage costs from our carriers, we no longer ship to the Northern Territory. If a wine becomes unavailable, a similar wine of greater value may be supplied. If you are unhappy with the substitute we'll refund you. Velocity Points are earned on the cost of wine only (excluding shipping costs). Normal retail prices are provided by the wineries. All our wines are covered by our guarantee - if you don't like a wine for any reason, Virgin Wines will refund you and arrange to collect the wine as quickly as possible. For full terms and conditions go to www.virginwines.com.au (License No. 51400724) LIQP770016550, 90 Chalk Hill Rd. McLaren Vale SA 5171